Rustic Shelving - Four Tier Floating Shelf - Wall Decor

Frequently Asked Questions

How does shipping work?

We do our best to find you the most affordable and reliable shipping option. Because rates depend on your location, please contact us before placing your order so we can provide an accurate quote.

Our items ship fully assembled and are carefully handled by smaller mover-style carriers. Each piece is blanket wrapped and delivered in a box truck or trailer.

Shipping includes threshold delivery only (brought to the nearest safe spot outside your home). Some drivers may assist with inside delivery, but it’s not guaranteed.

Carriers will call within 24 hours of delivery to schedule a time window. They’ll do their best to work with your schedule, though availability may be limited due to other deliveries.

What if I need in-home delivery or require extra services for delivery?

If you think your delivery might require extra service, please message us before placing your order so we can help guide you through the process and provide an accurate quote.

Additional shipping fees may apply in certain situations, such as:

-In-home delivery requests
-Difficult or narrow home entrances
-Steep or limited driveway access
-Deliveries to condos or apartments
-Requests for a specific delivery time or window

Other unique circumstances may also affect shipping costs. If you’re unsure, reach out anytime — we’re happy to help!

Do You Allow Customizations?

Our items are made to order, so we do allow customizations. On most pieces, we can adjust size, color, seating, and other options.

That said, we customize our existing designs—we do not offer full custom builds. For example, if you send us a picture from another site or store, we can provide our closest option but cannot replicate it exactly.

Please message us before ordering if you need any customizations, as they may affect pricing.

Do You Charge For Shipping?

Yes. A full, detailed explanation of shipping can be found in each item’s description as well as in the listing images.

Please message us with your zip code and the item you are interested in so we can provide an accurate shipping quote.

Do You Sell Chairs?

Yes, we do sell chairs; however, we do not make them. The chairs we offer come to us prefinished, and we carry only a few select styles and colors.

We are not able to match the chair finish to our tables. Some of our listings may include older photos showing hand-finished chairs, but you can find the current chair options we offer in the listing images.

Do You Allow Pickup?

We do allow pickup under the following conditions. If pickup is selected, these policies must work for you.

Pickup Hours

Pickup times are Monday through Friday from 10:00 am to 4:30 pm. We do not allow pickups outside of these hours.

Pickup Timeline & Storage Fees

Furniture must be picked up within 3 business days of completion. While we can provide a rough completion window, we typically do not have an exact completion date until the build is in progress. (As of 3-4-26, any order prior still has the pervious 5 day window.)

If you do not have flexibility in your schedule, please do not select pickup as an option.

A $25 per business day storage fee will be charged for each business day after the third day that the item is not picked u